Return Policy

1. Return Eligibility

Most products may be returned within 7 to 30 days from the date of delivery, depending on the item category and any product-specific terms shown at checkout or on the product page.

• Items must be unused, unwashed, and in resalable condition.
• Original tags, seals, accessories, manuals, and packaging should be included.
• Proof of purchase, order number, or invoice may be required.
• Items returned after the allowed return period may be declined.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or legal restrictions.

• Personalized, custom-made, or made-to-order products.
• Innerwear, cosmetics, skincare, and hygiene-sensitive items if opened.
• Digital goods, gift cards, downloadable content, and software licenses.
• Clearance, final-sale, or explicitly non-returnable items.
• Products damaged due to misuse, improper handling, or normal wear and tear.

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact customer support as soon as possible, ideally within 48 hours of delivery.

We may ask for photographs of the package, shipping label, and product to verify the issue and speed up replacement or refund approval.

4. Return Request Process

• Submit a return request through your account, order page, or customer support.
• Provide your order number, item details, and reason for return.
• Wait for confirmation and return instructions before shipping the item back.
• Use the approved pickup or shipping method if one is provided.

5. Refunds

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method unless otherwise required by law or agreed in writing.

• Refund processing times may vary by bank, card issuer, or payment provider.
• Shipping charges may be non-refundable unless the return is due to our error.
• Partial refunds may apply if items are missing parts, damaged after delivery, or returned in used condition.

6. Exchanges

Eligible items may be exchanged for a different size, color, or replacement product based on stock availability.

If the requested exchange is unavailable, we may issue a refund, store credit, or suggest an alternative item.

7. Return Shipping

Return shipping responsibility depends on the reason for return and any active policy or promotion.

• If the return is due to a defective, damaged, or incorrect item, we may cover return shipping.
• If the return is due to customer preference, size selection, or changed mind, return shipping may be the customer’s responsibility.
• Unauthorized returns or cash-on-delivery return parcels may be refused.

8. Cancellations

Orders may be canceled before dispatch, subject to order status and payment clearance. Once an order has shipped, cancellation may no longer be available and the return process will apply instead.

9. Failed Delivery or Refused Orders

If an order is refused at delivery or returned due to an incorrect address, failed delivery attempts, or non-acceptance, any refund may be reduced by applicable shipping, handling, or return logistics charges.

10. Store Credit and Promotional Discounts

If an order used coupons, loyalty credits, or promotional discounts, refunds may be adjusted to reflect the discounted price actually paid.

Store credits or reward points issued on an order may be reversed if the related item is returned.