Refunds & Payments

Refund Policy

This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made on our platform.

Last updated: May 03, 2026

Refund Processing

Once approved, refunds are typically processed within 5-7 business days to the original payment method.

1. Eligibility for Refunds

Refunds are eligible for items that are returned in accordance with our Return Policy or in cases of service failure.

  • Requests must be made within 14 days of purchase.
  • Products must be in their original condition.
  • Digital products are non-refundable once downloaded.

2. Refund Process

Our team will inspect the returned item and notify you of the approval or rejection of your refund.

  • Approval is subject to quality check.
  • Refunds are issued to the original payment source.
  • Shipping costs are non-refundable unless the item was defective.

3. Contact Us

If you have questions about this Refund Policy or want to submit a refund request, please contact us using the details below:

  • Company: MasterEIQ
  • Email: mastereiq.kids@gmail.com
  • Address: Mumbai

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date.